Travel Protection Plan
THE
TTA
The TTA is a trade association of Travel Agents, Tour Operators, and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA Member puts customer funds into a designated trust account, which is supervised by an independent trustee. The Trustee is a Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
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THE TTA MEMBER
All payments made to a TTA Member should be made payable to the specially designated Trust Account i.e. when paying ABC Travel LTD make all payments to ABC Travel LTD's Trust Account. Credit Card payments are automatically deposited into the Trust Account via electronic processing. Every TTA Member will have a practising certificate. This certificate will identify the TTA Member's number, the company to whom all payments should be made and the Trustee for that Member including the Trustee's address.
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BONDING
Traditionally travel companies arrange bonds. which pay out in the event of the insolvency of the travel company. This provides for a set amount of cover for all customers of the travel company, who have made a booking at the time of insolvency. This arrangement is intended to meet their claims. However if the total amount of the bond is insufficient, only part of the money can be reimbursed.
With a TTA Member a Trust operation is in place and all of your money will be available because it is protected by the Travel Protection Plan.
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THE PLAN
The Travel Protection Plan covers every service which you have booked from a Travel Company whether it be for trans-port, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from insurance cover provided by the Safe Seat Plan*, if your money is not in the Trust Account. It will reimburse the loss of any amount paid to the Travel Agent for your booking up to a maximum any one passenger of £11,000. So if you have paid £2,000 the policy will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.
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CLAIMS
Should the TTA Member become insolvent, in most instances your money will still be held within the TTA Member~s Trust account by the designated Trustee. and available to pay for your holiday. If the money is not there. then the insurance policy is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible attempts will be made to ensure that you can carry on with your original holiday arrangements. If you require a claim form for the Safe Seat Plan or have inquiries contact the:
Travel Trust Association
Parkway House
Sheen Lane
East Sheen
London
SW14 8LS
01818764458
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INSURING CLAUSES
PREAMBLE
NEW HAMPSHIRE INSURANCE COMPANY (HEREINAFTER REFERRED TO AS THE 'COMPANY') AGREES TO INDEMNIFY THE INSURED SUBJECT TO THE TERMS AND CONDITIONS OF THE POLICY
ENSURING CLAUSE
THIS POLICY INDEMNIFIER AGAINST DIRECT FINANCIAL LOSS SUFFERED BY THE INSURED, AS A RESULT OF A FRAUD OR DISHONESTY. SUSTAINED BY THEM IN CONNECTION WITH ANY SUMS PAID TO A MEMBER OF THE TRAVEL TRUST ASSOCIATION, TO PURCHASE ANY COMPONENT SERVICES (AS DEFINED BY S13285 THE PACKAGE TRAVEL, PACKAGE HOLIDAYS, AND PACKAGE TOUR REGULATIONS 19921 ARRANGED BY THE MEMBER OF THE TRAVEL TRUST ASSOCIATION ON BEHALF OF THE INSURED
DEFINITIONS
FRAUD OR DISHONESTY
ANY ACT OF FRAUD OR DISHONESTY MUST BE COMMITTED WITH THE MANIEEST INTENT TO CAUSE THE INSURED TO SUSTAIN A LOSS OR TO RESULT IN AN IMPROPER PERSONAL GAIN BY ANY OTHER PERSON OR ORGAN (RATION FOR WHOM SUCH IMPROPER PERSONAL CAIN WAS INTENDED
MEMBER OF TRAVEL TRUST ASSOCIATION
ANY COMPANY, PARTNERSHIP OR ENTITY THAT HAS SAT) SF) ED THE REQUIREMENTS OF BOTH S13258 THE PACKAGE TRAVEL, PACKAGE HOLIDAYS AND PACKAGE TOURS REGULATIONS 1992 AND THE TRAVEL TRUST ASSOCIATION LIM (TED AND AS SUCH IS BOTH AN APPOINTED TRAVEL AGENT CARRYING THE APPLICABLE PRACTISI NO CERTIFICATE AND IR A FULLY PAID UP MEMBER OF THE TRAVEL TRUST ASSOCIATION LIMITED.
INSURED
THE PURCHASER OF ANY COMPONENT SERVICES DEFINED BY S13288 THE PACKAGE TRAVEL, PACKAGE HOLIDAY AND PACKAGE TOUR REGULATIONS 1992, ARRANGED BY A MEMBER or THE TRAVEL TRUST ASSOCIATION LIMITED
CONDITIONS
THE CONSTRUCTION, INTERPRETATION AND MEANING OF THE TERMS AND EXCLUSION, LIMITATIONS AND CONDITIONS OF THIS POLICY SHALL BE DETERMINED IN ACCORDANCE WITH ENGLISH LAW
THIS POLICY WILL ONLY COVER AOAINRT LOSS DUE TO INSOLVENCY OF ANY MEMBER OF THE TRAVEL TRUST ASSOCIATION LIMITED WHERE SUCH INSOLVENCY.IR CAUSED WHOLLY OR PARTIALLY BY ANY ACT OF FRAUD OR DISHONESTY AS DEFINED.
KNOWLEDGE OR DISCOVERY OCCURS WHEN THE INSURED BECOMES AWARE OF FACTS WHICH WOULD CAUSE A REASONABLE PERSON TO RELIEVE THAT A LOSS COVERED BY THIS POLICY HAS BEEN OR WILL BE INCURRED, EVEN THOUGH THE EXACT AMOUNT OR DETAILS OF THE LOSS MAY NOT THEN BE KNOWN
UPON kNOWLEDGE OR DISCOVERY OF A LOSS OR OF AN OCCURRENCE WHICH MAY GIVE RISE TO A CLAIM FOR LOSS, THE INSURED SHALL
The TTA is a trade association of Travel Agents, Tour Operators, and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer funds may be handled and each member must adhere to these guidelines. Every TTA Member puts customer funds into a designated trust account, which is supervised by an independent trustee. The Trustee is a Banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
Back to Contents
THE TTA MEMBER
All payments made to a TTA Member should be made payable to the specially designated Trust Account i.e. when paying ABC Travel LTD make all payments to ABC Travel LTD's Trust Account. Credit Card payments are automatically deposited into the Trust Account via electronic processing. Every TTA Member will have a practising certificate. This certificate will identify the TTA Member's number, the company to whom all payments should be made and the Trustee for that Member including the Trustee's address.
Back to Contents
BONDING
Traditionally travel companies arrange bonds. which pay out in the event of the insolvency of the travel company. This provides for a set amount of cover for all customers of the travel company, who have made a booking at the time of insolvency. This arrangement is intended to meet their claims. However if the total amount of the bond is insufficient, only part of the money can be reimbursed.
With a TTA Member a Trust operation is in place and all of your money will be available because it is protected by the Travel Protection Plan.
Back to Contents
THE PLAN
The Travel Protection Plan covers every service which you have booked from a Travel Company whether it be for trans-port, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is further protection from insurance cover provided by the Safe Seat Plan*, if your money is not in the Trust Account. It will reimburse the loss of any amount paid to the Travel Agent for your booking up to a maximum any one passenger of £11,000. So if you have paid £2,000 the policy will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
Therefore the Trust Account plus the Safe Seat Plan insurance coverage will ensure that all the money which you have paid is safely protected and available to pay for those services which you have booked.
Back to Contents
CLAIMS
Should the TTA Member become insolvent, in most instances your money will still be held within the TTA Member~s Trust account by the designated Trustee. and available to pay for your holiday. If the money is not there. then the insurance policy is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible attempts will be made to ensure that you can carry on with your original holiday arrangements. If you require a claim form for the Safe Seat Plan or have inquiries contact the:
Travel Trust Association
Parkway House
Sheen Lane
East Sheen
London
SW14 8LS
01818764458
Back to Contents
INSURING CLAUSES
PREAMBLE
NEW HAMPSHIRE INSURANCE COMPANY (HEREINAFTER REFERRED TO AS THE 'COMPANY') AGREES TO INDEMNIFY THE INSURED SUBJECT TO THE TERMS AND CONDITIONS OF THE POLICY
ENSURING CLAUSE
THIS POLICY INDEMNIFIER AGAINST DIRECT FINANCIAL LOSS SUFFERED BY THE INSURED, AS A RESULT OF A FRAUD OR DISHONESTY. SUSTAINED BY THEM IN CONNECTION WITH ANY SUMS PAID TO A MEMBER OF THE TRAVEL TRUST ASSOCIATION, TO PURCHASE ANY COMPONENT SERVICES (AS DEFINED BY S13285 THE PACKAGE TRAVEL, PACKAGE HOLIDAYS, AND PACKAGE TOUR REGULATIONS 19921 ARRANGED BY THE MEMBER OF THE TRAVEL TRUST ASSOCIATION ON BEHALF OF THE INSURED
DEFINITIONS
FRAUD OR DISHONESTY
ANY ACT OF FRAUD OR DISHONESTY MUST BE COMMITTED WITH THE MANIEEST INTENT TO CAUSE THE INSURED TO SUSTAIN A LOSS OR TO RESULT IN AN IMPROPER PERSONAL GAIN BY ANY OTHER PERSON OR ORGAN (RATION FOR WHOM SUCH IMPROPER PERSONAL CAIN WAS INTENDED
MEMBER OF TRAVEL TRUST ASSOCIATION
ANY COMPANY, PARTNERSHIP OR ENTITY THAT HAS SAT) SF) ED THE REQUIREMENTS OF BOTH S13258 THE PACKAGE TRAVEL, PACKAGE HOLIDAYS AND PACKAGE TOURS REGULATIONS 1992 AND THE TRAVEL TRUST ASSOCIATION LIM (TED AND AS SUCH IS BOTH AN APPOINTED TRAVEL AGENT CARRYING THE APPLICABLE PRACTISI NO CERTIFICATE AND IR A FULLY PAID UP MEMBER OF THE TRAVEL TRUST ASSOCIATION LIMITED.
INSURED
THE PURCHASER OF ANY COMPONENT SERVICES DEFINED BY S13288 THE PACKAGE TRAVEL, PACKAGE HOLIDAY AND PACKAGE TOUR REGULATIONS 1992, ARRANGED BY A MEMBER or THE TRAVEL TRUST ASSOCIATION LIMITED
CONDITIONS
THE CONSTRUCTION, INTERPRETATION AND MEANING OF THE TERMS AND EXCLUSION, LIMITATIONS AND CONDITIONS OF THIS POLICY SHALL BE DETERMINED IN ACCORDANCE WITH ENGLISH LAW
THIS POLICY WILL ONLY COVER AOAINRT LOSS DUE TO INSOLVENCY OF ANY MEMBER OF THE TRAVEL TRUST ASSOCIATION LIMITED WHERE SUCH INSOLVENCY.IR CAUSED WHOLLY OR PARTIALLY BY ANY ACT OF FRAUD OR DISHONESTY AS DEFINED.
KNOWLEDGE OR DISCOVERY OCCURS WHEN THE INSURED BECOMES AWARE OF FACTS WHICH WOULD CAUSE A REASONABLE PERSON TO RELIEVE THAT A LOSS COVERED BY THIS POLICY HAS BEEN OR WILL BE INCURRED, EVEN THOUGH THE EXACT AMOUNT OR DETAILS OF THE LOSS MAY NOT THEN BE KNOWN
UPON kNOWLEDGE OR DISCOVERY OF A LOSS OR OF AN OCCURRENCE WHICH MAY GIVE RISE TO A CLAIM FOR LOSS, THE INSURED SHALL
- GIVE NOTICE THEREOF AS SOON AS PRACTICARLE TO: TRAVEL TRUST ASSOCIATION, PARKWAY HOUSE, SHEEN LANE, EAST SHEEN, LONDON, SWI4 8LS.
- PROVIDE DETAILS
OF ALL RELEVANT PAYMENT(S) MADE TO THE MEMBER OF TRAVEL TRUST ASSOCIATION
LIMITED TO THE COMPANY WITHIN RIX(6) MONTHS AFTER THE KNOWLEDGE
OR DISCOVERY OR LOSS OR WITH) N SUCH FURTHER PERIOD AS AGREED TO
IN WRITIND BY THE COMPANY.
UPON THE COMPANYS REQUEST, THE INSURED SHALL PRODUCE FOR THE COMPANY ALL PERTINENT RECORDS AT SUCH REASONABLE TIMES AND PLACES AS THE COMPANY SHALL DESIGNATE AND SHALL CO-OPERATE WITH THE COMPANY IN ALL MATTERS PERTAINING TO LOSS OR CLAIMS WITH RESPECT THERETO.
THE LOSS PAYABLE HEREUNDER SHALL BE DEEMED TO BE NO MORE THAN THE ORIGINAL AMOUNTS PAID OVER BY THE INSURED TO THE MEMBER OF TRAVEL TRUST ASSOCIATION LIMITED, SUBJECT TO THE LI MIT SET FORTH IN THE SCHEDULE, LESS ANY AMOUNT OTHERWISE RECOVERABLE
THE PAYMENT OF ANY LOSS UNDER THIS POLICY SHALL NOT REDUCE THE COMPANY S LIABILITY FOR OTHER LOSSES; PROVIDED HOWEVER THAT THE MAXIMUM LIABILITY OF THE COMPANY SHALL NOT EXCEED THE AMOUNT SET FORTH IN THE SCHEDULE
IF ANY DIFFERENCE SHALL ARISE AS TO THE AMOUNT TO BE PAID UNDER THIS POLICY I LIABILITY BEING OTHERWISE ADMITTED I SUCH DIFFERENCE SHALL BE REFERRED TO AN ARBITRATOR TO BE APPOINTED BY THE PARTIES IN ACCORDANCE WITH THE STATUTORY PROVISIONS IN THAT BEHALF FOR THE TIME BEING IN FORCE WHERE ANY DIFFERENCE IS BY THIS CONDITION TO BE REFERRED TO ARBITRATION THE MARl NC OF AN AWARD SHALL BE A CONDITIONS PRECEDENT TO ANY RIGHT OF ACTION AGAINST THE COMPANY
IN THE EVENT OF A PAYMENT OF A CLAIM HEREUNDER TO THE INSURED. THE COMPANY SHALL BE SUBROGATED TO ALL RIGHTS OF THE INSURED
IF THE INSURED SHALL MAKE ANY CLAIM KNOWI NO THE SAME TO BE FALSE OR FRAUDULENT AS REGARDS AMOUNT OR OTHERWISE. THIS POLICY SHALL BE VOID AND ALL CLAIMS HEREUNDER SHALL BE FORFEITED
EXCLUSIONS
THE INSURANCE PROVIDED BY THIS POLICY EXCLUDES
CONSEQUENTIAL LOSS OR LOSS OF POTENTIAL INCOME I NCLU DI NO. BUT NOT LIMITED TO INTEREST NOT REALISED BY THE INSURED BECAUSE OF A LOSS COVERED BY THIS POLICY
COSTS. FEES AND OTHER EXPENSES INCURRED BY THE INSURED IN ESTABLISH I NO THE EXISTENCE OF OR AMOUNT OF LOGS COVERED UNDER THIS POLICY
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